FAQs

Everything You Want to Know

Tickets/Admission

DOES WINTER JAM HAVE AN AGE LIMIT TO ATTEND THE SHOW?

Winter Jam does not have an age limit to attend the show. However, we ask that all children under the age of 16 be accompanied by an adult and any child over the age of 2 pay the $10 admission fee.

DOES THE TOUR ACCEPT CREDIT/DEBIT CARDS TO ATTEND WINTER JAM?

The tour accepts cash or check ONLY at the door for admission. You can use debit/credit cards once you get into the venue for concessions and merchandise. Checks should be made out to “NewSong Ministries.”

HOW MUCH DOES IT COST TO ATTEND A WINTER JAM EVENT?

The general admission price to attend a Winter Jam event is $10 per person at the door - from 2 years old and up. The JAM NATION Membership price is $49.99 per individual and $39.99 or $29.99 for groups of 10 or more. For more info on JAM NATION, CLICK HERE.

HOW EARLY SHOULD I LINE UP FOR GENERAL ADMISSION DOORS?

We recommend lining up for the GA doors as early as possible. Due to large crowds, the Fire Marshall has had to close doors if the venue reaches capacity, so please arrive as soon as you can. If you would like to enter before GA doors, please check out our Jam Nation memberships HERE.

CAN ONE PERSON SAVE A SPACE IN LINE FOR A GROUP?

No. Because this is a General Admission show, a group must wait in line together and enter through the doors at the same time.

Show Info

WILL THERE BE FOOD AVAILABLE AT THE SHOW?

Yes. Food vendors/stands will be open on the concourse of the arena.

WHAT TIME WILL THE SHOW END?

If the show starts at 6:00PM - it will end no later than 10:00PM. If the show starts at 7:00PM - it will end no later than 11:00PM.
 

DO WE HAVE TO PAY FOR PARKING AT A WINTER JAM SHOW?

The tour does not have control over parking fees. Please contact your local venue and ask them if they plan on charging for parking during the show.

Seating

CAN I SAVE SEATS?

No. Unfortunately, you must be a JAM NATION Member to receive the benefits of reserving a choice seat prior to general admission. Venue security and tour personnel will ask you to remove any signs, or personal items being used to save seats.

IS THERE HANDICAP SEATING AT WINTER JAM?

Yes. Each venue that Winter Jam visits is handicap accessible, but they are unique, so we ask that you contact your local venue to get more information on their handicap/disabled protocols. If you need further assistance, please email info@jamtour.com.

HOW MANY SEATS ARE AVAILABLE FOR NON-JAM NATION MEMBERS?

Over 90% of the venue's seats are available for non-Jam Nation members in every market.

DO I HAVE TO BECOME A PART OF JAM NATION TO GET GREAT SEATS AT WINTER JAM?

No. You can get great seats by paying the usual $10 at the door if you arrive at the venue early enough. Remember though, Winter Jam is a first come-first served event, and we cannot guarantee admission without a JAM NATION Membership. To get the best seats without being a JAM NATION Member, we recommend getting there as early as possible. Depending on venue size and capacity, some shows do sell out. JAM NATION members enter at a private entrance and have access to early seating so they are guaranteed a great seat.

Other

HOW DO I GET MY BAND CONSIDERED FOR A WINTER JAM LINE-UP?

Unfortunately, Winter Jam does not accept unsolicited artist submissions. We encourage artists that are looking to develop their career, to check out Gospel Music Association and/or Camp Electric.

ARE CAMERAS ALLOWED AT WINTER JAM?

Still photography is allowed. Video cameras are not allowed.

HOW CAN I GIVE/DONATE TO THE MINISTRY OF WINTER JAM?

If you are interested in giving/donating to Winter Jam, you can mail a check to:

Winter Jam Tour Spectacular

251 2nd Ave South, Suite 205

Franklin, TN 37064

Please make your check out to "NewSong Ministries, Inc."

Jam Nation

WHY SHOULD I BECOME A PART OF JAM NATION?

Winter Jam has always had a "first come, first serve" admission policy. The response to Winter Jam has been so tremendous that we frequently reach venue capacity. Unfortunately, this means that people are often, regrettably, turned away at the door. JAM NATION allows consumers to enter early to secure premium seating, in addition to many other benefits.

WHAT DO YOU RECEIVE WHEN YOU BECOME A PART OF JAM NATION?

All JAM NATION Members receive the following:



· FREE & EARLY ADMISSION to one Winter Jam show of your choice


· SEAT OF YOUR CHOICE prior to general admission doors


· LIMITED EDITION JAM NATION T-SHIRT
· COLLECTIBLE JAM NATION PASS & lanyard


· EARLY BIRD ON SITE MERCHANDISE SHOPPING prior to the general admission doors opening


· EXCLUSIVE JAM NATION Q&A WITH A JAM TOUR ARTIST(S) – might remove, wait for confirmation from Troy


· JAM NATION INSIDER EMAILS - be the first to know WJ news before the general public


· DISCOUNTED WJ MERCHANDISE
· EARLY ADMISSION TO MULTIPLE SHOWS with your Jam Nation Pass ($10 admission price does apply, see terms & conditions)


· GROUP MEMBERSHIPS AVAILABLE for groups of 10 or more

HOW DO I ORDER A JAM NATION MEMBERSHIP?

Winter Jam JAM NATION Memberships are ONLY available at the following JAM NATION LINK to join. Charges to credit card bill will show up as "NEWSONG MINISTRIES".